If your product was DOA please send/bring it in to us within 7 days of your invoice date. That way if we have stock we should be able to replace the product on the spot. Please return all packaging & contents.
If you cannot get the product to our store within 7 days please email support@compcare.com.au with the part# , serial# ,invoice# and fault description within the 7 days. That way we should be able to process this as a DOA, but there is no guarantee. After that has been done we would need the product sent in asap.
If your product was not DOA then we need to send back the faulty product to supplier/manufacturer for a replacement/fix. Typically you can get a replacement within 2 weeks. However it can vary greatly from product to product.
Manufacturer Warranty on Faulty Items:
Some parts are covered only by Manufacturer warranty and so support/warranty is direct to Manufacturer. See below for some contact details.
However if the product is DOA please contact us (by email or phone) within 7 days so can verify with you if something can be done here.
The list below is not extensive and is just for a reference guide. Either check inside your product for warranty information or email support@compcare.com.au
- Monitors/LCDs: Typically 3 years.
- Printers/Scanners etc: Typically 1 year
- Consumer Electronics (Digital cameras, DVD Players, etc): Typically 1 year
- Notebooks/PDA etc: Typically 1 - 2 years
- Sony Products (besides Monitors): Typically 1-2 years
- Network products from Netgear/Dlink/Netcomm etc: Typically 1 year. All contact must be direct through manufacturer first , even if DOA.
- Intel Products: Typically 3 years
- Memory Manufacturers: Some brands have extended warranty. 1 year back to ComCare. Typically Lifetime to manufacturer.
- Refurbished Products:Typically refurbished items have 1 month warrantee, unless otherwise indicated.
Returns/Credits/Refunds
Firstly, and most importantly please contact us by email or phone to verify if a return/credit will be ok. Read below for guidelines on this procedure.
- No freight costs, service fees or credit card surcharges can be refunded
- We reserve the right to replace, credit, refund or exchange faulty products at our discretion
- Refunds/Credits are made at the current market value
- Usually Networking products cannot be returned until you have authorisation from the manufacturer first
Returns of non-faulty products: This is *not* a satisfaction guarantee or try before you buy policy, please be sure of your purchases. Any doubts please email us first.
If you purchased a product and have a change of mind then we may, at our own discretion, be able to accept a return for refund/credit provided the product is in original packaging/contents/condition and if it is returned within 7 days. However, a minimum of 10% or $10 (whichever is larger) restocking fee will by default be placed on any returns of this sort (may be wavered if completely unopened & and you would like a store credit). Larger restocking fees may be accommodated by us if you cannot return it in its original condition.
If a product is faulty during it's one year warranty (past the DOA period) then it is subject to either the standard or manufacturer warranty replacement/fix and no refunds/credits can be made.
* If the testing of a product that is non faulty is done at an inconvenience to us then the standard fee will be $45 for the first hour and $65 per hour afterwards.
